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Wheeler, Donald J.

Understanding variation : the key to managing chaos / Donald J. Wheeler. - 2nd ed. - Knoxville, Tenn. : SPC Press, c2000. - x, 158 p. : ill. ; 23 cm.

"This edition includes three new appendices and an index that were not in the original version"--p. ix.

Includes bibliographical references (p. 134-135) e índice.

0945320531


Production management--Statistical methods.
Control de calidad--Métodos estadísticos.
Administración de la producción--Métodos estadísticos.

TS155 / W524

Con tecnología Koha